Help

Help & documentation

Guides, walkthroughs, and reference material to help you get the most out of RTOFlow.

Book

Everything you need to know about using the RTOFlow

📚

Guides & Documentation

Security docs, AI agent guides, and onboarding resources for your organisation

View All Guides →

🚀 Getting Started

RTOFlow follows a simple workflow to create mapped VET learning and assessment drafts for practitioner review:

Report
Dashboard
View & manage runs
Assessment
Planner
Plan your course
🏭
Streams
Configure context
Generate
Create documents

Data connection The Workflow Explained

1

Assessment Planner

Select your qualification (PMB30121, PMB40121, MEM40119, etc.) and plan unit selections against packaging rules. The planner validates your selections in real-time to support course compliance review.

2

🏭 Streams

Prepare draft stream context with equipment, materials, WHS risks, and learner cohort notes. Stream facts become generation input only from an approved source-backed StreamContextVersion snapshot.

3

⚡ Generate

Select units from your stream, set AQF levels, and generate complete learning and assessment packs. AI processes each unit through multiple pipeline stages to create comprehensive drafts for human review.

📄 Document Types Generated

Each generation run produces a complete set of documents for training delivery and assessment:

Book

Learner Guide

Comprehensive learning content covering all elements and performance criteria with industry-specific examples and explanations.

✍️

Assessment Pack

Written assessment questions with model answers, mapped to all knowledge and performance evidence requirements.

Compliance pass

Observation Checklist

Practical assessment checklists for assessors to observe and document learner competency in workplace tasks.

Assessment

Project Workbook

Structured project-based assessments with realistic workplace scenarios and clear deliverables.

Book

Learner Activity Workbook

Interactive activities and exercises for learners to practice and reinforce their understanding during training.

🗺️

Mapping Matrix

Audit-ready mapping showing how all content covers Performance Criteria, Knowledge Evidence, and Performance Evidence.

Learn How Coverage Is Calculated →

Design and brand Template Management

Customise your document output with custom Word templates:

How Templates Work

  1. Download a built-in template from the Templates page
  2. Edit the template in Microsoft Word (styling, branding, layout)
  3. Keep placeholders like intact - these get replaced with content
  4. Upload your customised template back to the system
  5. Select your template when starting new generation runs
Go to Template Management →

💡 Tips & Best Practices

Quality
Configure Context First

Prepare stream evidence before generating. Approved stream-context snapshots tailor examples and terminology while trainer notes remain delivery support.

🎯
Use AQF-Appropriate Context

AQF level sets qualification depth. Learner-access and LLN settings can scaffold readability without reducing unit competency or evidence requirements.

Pack
Validate with Planner

Use the Course Planner to validate unit selections against packaging rules before generating content for an entire course.

Data connection
Resume Interrupted Runs

If a generation run is interrupted, you can resume it from where it stopped - no work is lost.

Report
Review Mapping Matrix

Check the auto-generated mapping matrix to verify all training package requirements are covered for audit purposes.

Help and support Frequently Asked Questions

Streams

What is a stream?
A stream represents an industry specialisation within a qualification, such as Polymer Extrusion or Injection Moulding. It groups related units together and prepares industry context for review; only an approved source-backed StreamContextVersion snapshot can supply stream facts to generated content.
How do I set up progressive context?
Navigate to your stream on the Streams page and prepare draft context for the relevant AQF level. Add source evidence, complete review, and approve a StreamContextVersion snapshot before stream facts are used for generation. Learner cohort notes and LLN settings can scaffold delivery without reducing the assessed unit standard.
Can I have multiple streams per qualification?
Yes. A single qualification can have multiple streams, each with its own industry context and unit groupings. This allows you to generate tailored content for different specialisations within the same qualification.

Generation

How long does generation take?
A single unit typically takes 5 to 15 minutes depending on the quality mode selected and the complexity of the unit. Batch runs process units sequentially, so generating an entire stream may take several hours.
What happens if generation fails?
If a generation run fails or is interrupted, your progress is saved. You can return to the Dashboard, find the run, and use the Resume button to continue from where it stopped, or Retry to start fresh.
Can I regenerate just one document?
Yes. From the run detail page you can regenerate individual document types (such as the Learner Guide or Assessment Pack) without re-running the entire pipeline. Previous versions are archived automatically.
What is the quality score?
The quality score is an automated assessment of how well your generated content covers the unit's requirements. It checks mapping coverage, word count targets, and compliance markers to give you a quick indication of document completeness.

Downloads

How do I download my completed pack?
Go to the completed run's detail page on the Dashboard and click the "Download All" button. This packages all generated documents into a single organised ZIP file for you.
What is in the ZIP file?
The ZIP contains folders organised by audience: a student folder with the Learner Guide and Activity Workbook, an assessor folder with Written Assessments and Observation Checklists, and a compliance folder with the Mapping Matrix and validation reports.
Can I customise document formatting?
Yes. Upload custom Word templates on the Templates page with your branding, colours, and layout preferences. The system will merge generated content into your template while preserving your formatting.

Team

How do I invite team members?
Organisation owners and admins can invite new team members from the Settings page. Enter the person's email address and assign a role; they will receive an invitation to join your organisation.
What are the different roles?
There are three roles: Owner (full control including billing and member management), Admin (can manage streams, runs, and templates), and User (can generate content and download documents but cannot change organisation settings).
Can team members see each other's work?
Yes. All members of an organisation share the same streams, runs, and generated documents. This makes it easy for teams to collaborate on content development and review each other's output.

Billing

How do credits work?
Each generation run consumes credits based on the quality mode and number of units processed. Your remaining credit balance is shown on the Dashboard, and detailed usage history is available on the Settings page.
What happens when I run out of credits?
When your credit balance reaches zero, new generation runs cannot be started. You can still access and download all previously generated documents. Top up your credits or upgrade your plan to continue generating.
How do I upgrade my plan?
Visit the Settings page and navigate to the Billing section. From there you can view available plans, compare features, and upgrade instantly. Plan changes take effect immediately.

General

How do I create a new generation run?
To create a new run:

1. Click "Create New Run" on the Dashboard
2. Select your Industry Stream (e.g., Polymer Extrusion)
3. Select the AQF Level (Cert III, Cert IV, etc.)
4. Add units from the stream or fetch directly from TGA
5. Click "Start Generation"
What are streams and context?
Streams organise units by industry specialisation.

Each stream (like Polymer Extrusion or Injection Moulding) contains:
- Core units: Mandatory for all learners
- Stream units: Specific to that specialisation
- Elective units: Optional choices

Approved stream-context snapshots include source-backed equipment, materials, WHS risks, and workplace details that make generated content relevant to the industry. Learner cohort notes guide delivery support only.
What are AQF context variants?
AQF context variants are draft planning inputs until they are supported by evidence, reviewed, and approved as StreamContextVersion snapshots.

When you select an AQF level (like Cert III or Cert IV):
- Official AQF and unit requirements set the assessed competency standard
- Approved stream snapshots provide source-backed industry facts
- Learner-access and LLN settings scaffold readability without lowering evidence requirements
What does Cert IV eligible mean?
Units are automatically tagged as Cert IV eligible based on packaging rules.

When you see a purple "CERT IV" badge on a unit:
- It's eligible for Certificate IV qualifications
- The content will be generated at a higher complexity level
- Assessment tasks will require more analytical thinking
How does unit extraction work?
Units are extracted from training.gov.au source files.

The system downloads source files and extracts data in priority order:
1. XML files (AuthorIT format) - most reliable
2. DOCX files - good fallback
3. PDF files - last resort

Once extracted, units are cached for faster access.
How do I download my documents?
To download your generated documents:

1. Go to the completed run's detail page
2. Click "Download All" for an organised ZIP with:
- /student/ folder: Learner Guide, Activities Worksheet
- /Assessor/ folder: Model Answers, Observation Checklist
- /compliance/ folder: Mapping Matrix, Reports
What is the mapping matrix?
The mapping matrix shows how your generated content covers the unit's requirements.

It's a table where:
- Rows are your content sections (learning sections, assessment questions)
- Columns are the requirements (Performance Criteria, Knowledge Evidence)
- Checkmarks show which requirements each section addresses

This is essential for RTO audits and compliance.
Can I resume an interrupted run?
Yes! Runs save progress after each section or question.

If a run is interrupted (network issue, timeout, etc.):
1. Go to the Dashboard
2. Find your interrupted run
3. Click to view it
4. Use the Resume button to continue from where it stopped
What is the Course Planner?
The Course Planner helps you build valid course plans that comply with packaging rules.

Features:
- Select a qualification (PMB30121, PMB40121, MEM40119)
- Add units and see real-time validation
- Check compliance against packaging requirements
- Save validated plans for batch generation
What do the AQF levels mean?
AQF (Australian Qualifications Framework) levels set the qualification depth and assessed responsibility level:

Certificate I: Foundational tasks under close supervision
Certificate II: Routine tasks with limited complexity
Certificate III: Technical tasks and independent workplace application
Certificate IV: Analytical thinking and supervisory responsibility
Diploma: Strategic planning and management concepts

Learner-access and LLN settings can make resources easier to read and teach, but they do not reduce the unit requirements, assessment evidence, or judgement standard.

📆 Changelog / What's New

March 2026

Dashboard onboarding progress tracking and email notifications on run completion. New users now see guided steps to help them get started quickly.

February 2026

Trainer Toolkit with workshop activities and session plans. Trainers can now generate ready-to-use facilitation resources alongside their learning materials.

January 2026

RPL document generation pipeline. Generate Recognition of Prior Learning evidence tools, self-assessments, and assessor kits for any unit of competency.

December 2025

Course Builder with AI-powered course design. Plan and validate full qualification structures against packaging rules before generating content.

November 2025

Multi-stream batch generation. Select an entire stream and generate content for all ready units in a single operation.

Download Reference Documents

Download detailed reference documents for advanced use:

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Secure cloud Source Currency and Approvals

This system automatically detects when official regulator, funding, and incentive sources change or become due for review. The source watcher checks external pages and flags any changes for human review.

  • Automatic detection: The system monitors official sources and detects content changes
  • Manual approval only: Only Admin or Compliance users can mark sources as reviewed or update verification dates
  • No auto-updates: Internal rulesets are never changed automatically - all updates require human approval through the normal versioning workflow

Some internal documentation (compliance policies, implementation records, system architecture) is available to authorised admin users in the Admin area.