Do I need a credit card to start?
No. The Explorer tier is completely free with no credit card required. Browse your TGA scope, preview sample outputs, and see what RTOFlow can do before committing to anything.
What's the difference between on-demand packs and a subscription?
On-demand packs give you download-only access - buy a unit, get the documents, done. Platform subscriptions give you the full RTOFlow experience: document library, compliance dashboard, audit trail, Release Intelligence, multi-user access, and included credits at a lower per-unit cost. If you generate regularly, a subscription saves money and gives you much more.
Do credits expire?
On-demand credits never expire. Subscription credits are monthly allowances - unused credits don't roll over, but your included allowance refreshes every month.
What's included in each unit generation?
Each credit drafts an RTO resource pack for one unit of competency: Learner Guide, Assessment Tool, Mapping Matrix, Observation Checklist, and supporting documents - branded to your RTO, mapped to training.gov.au data, and requiring human review before use.
How does RPL Kit pricing work?
RPL Kits are a separate product at $165/kit. Each kit drafts 21 documents - from Candidate Guide to Outcome Letter - including gap analysis, evidence guides, declarations, and assessor decision records. RPL Kits can be purchased on-demand or generated using your subscription credits (2 credits per RPL Kit).
Can I switch plans?
Yes. You can upgrade or downgrade at any time. When upgrading, the price difference is prorated. When downgrading, the change takes effect at the next billing cycle. You can also cancel and switch to on-demand packs at any time.