Application

This unit describes the skills and knowledge required to develop systems to ensure that knowledge relevant to performance improvement and meeting customer requirements is gathered, applied and retained by the organisation.
This unit applies to managers, leaders or similar roles with influence, authority and responsibility to develop and refine the organisation’s systems and procedures. The individual will lead and facilitate processes to develop (improve) systems to capture and verify organisational knowledge and to share and standardise the knowledge to support competitive systems and practices.
This unit applies to any organisation that is implementing competitive systems and practices.
No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.

What You'll Learn

Assessment Requirements

Performance Evidence

There must be evidence the candidate has completed the tasks outlined in the elements and performance criteria of this unit, and demonstrated the ability to:
• develop knowledge systems and learning processes across at least one organisation or at least 2 sections or departments of an organisation.

Knowledge Evidence

There must be evidence the candidate has knowledge of:
• competitive systems and practices principles and tools
• organisational goals, strategies, operations and processes
• techniques to promote a safe respectful environment for communication and learning
• techniques to facilitate communications and agreement across levels and areas of the organisation
• communication styles, methods and media to suit a range of audiences
• underpinning values relevant to competitive systems and practices including:
• respect for people
• respect for process
• empowered teams and devolved decision making and/or strategy deployment
• transparency and culture of learning
• go and see and/or go to the source decision making
• methods of determining the impact of a change
• purpose and principles of learning and knowledge management systems
• methods of capture, verification, operationalisation and institutionalisation of organisational knowledge.

Assessment Conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions and contingencies. The following conditions must be met for this unit:
• use of suitable facilities, equipment and resources
• modelling of industry operating conditions, including:
• functioning competitive systems and practices environment.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Foundation Skills

• {'skill': 'Foundation Skills', 'description': 'This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.\n• Reading skills to interpret complex workplace documentation\n• Writing skills to record knowledge and provide information to suit a range of audiences\n• Oral communication skills to consult with a range of stakeholders\n• Numeracy skills to interpret performance data.\nOther foundation skills essential to performance are explicit in the performance criteria of this unit.'}

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