Application

This unit of competency describes the skills and knowledge required to facilitate processes to implement new, or review existing, competitive systems and practices, including use of a simple pull system in a service-based team or work group.
This unit applies to senior staff, team leaders, managers, technical specialists or others who have been given the authority to lead, facilitate and assist a team or work group to develop knowledge and skills in, and commitment to, competitive systems and practices, and to implement and/or improve selected practices or tools.
This unit applies to any organisation or section of an organisation which is service-based and implementing competitive systems and practices.
No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.

What You'll Learn

Assessment Requirements

Performance Evidence

There must be evidence the candidate has completed the tasks outlined in the elements and performance criteria of this unit, and demonstrated the ability to:
• facilitate processes, with a team or work group of at least 2 other people, to develop skills and knowledge in, and commitment to, one or more competitive systems and practices, incorporating a pull system and visual indicators
• guide and assist a team or work group of at least 2 other people to plan and implement one or more competitive systems and practices, incorporating a pull system and visual indicators.

Knowledge Evidence

There must be evidence the candidate has knowledge of:
• principles of competitive systems and practices and common tools and techniques, and their application to a service environment
• application of pull and flow and visual indicators in a service environment
• methods of gathering data against key performance indicators (KPIs)
• types of muda relevant to the processes or services, including ‘required’ muda
• methods of minimising muda
• facilitation techniques to encourage work group engagement and contribution
• techniques to promote a safe respectful environment for communication and learning
• methods of building people’s skills, understanding, capabilities, confidence
• methods of identifying skill and other development needs in a competitive systems and practices environment
• options to address skill and other development needs
• features of, and techniques for, providing mentoring support.

Assessment Conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions and contingencies. The following conditions must be met for this unit:
• use of suitable facilities, equipment and resources
• modelling of industry operating conditions, including:
• functioning competitive systems and practices environment.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Foundation Skills

• {'skill': 'Foundation Skills', 'description': 'This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.\n• Reading skills to\xa0interpret\xa0workplace\xa0documentation, competitive systems and practices\n• Oral communication skills to\xa0facilitate\xa0understanding and commitment, identify skill development needs, facilitate communication between\xa0stakeholders\n• Numeracy skills to interpret\xa0and explain budgets, KPI data.\nOther foundation skills essential to performance are explicit in the performance criteria of this unit.'}

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