Application

This unit describes the performance outcomes, skills and knowledge required to deliver information to a group using basic group communication and presentation techniques.
The unit applies to individuals in all industry sectors who present information or commentary to a group of people, but who do not require the complete suite of presentation, commentary or public speaking skills. This could include those working in museums, attractions, on aircraft and in any business or community situation where oral communication to a group is required and often using information prepared or scripted by others. They could be working under supervision or with guidance from others.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

What You'll Learn

Assessment Requirements

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
• verbally communicate information relating to one or more of the following situations to at least three different groups of people:
• crowd information session
• entertainment session
• product, service or instructional demonstration
• ride information
• safety briefing
• site familiarisation
• use group presentation techniques to enhance each of the above briefings or commentary.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
• group presentation techniques:
• voice projection
• body language
• tonal variety
• how to tailor language to meet different group needs
• sustainability considerations relevant to the presentation and venue:
• conserving resources
• observing cultural protocols
• handling waste
• minimising negative impact
• health and safety requirements for specific events and locations
• emergency procedures for specific events and locations.

Assessment Conditions

Skills must be demonstrated in an operational business environment. This can be:
• an industry workplace; or
• a simulated industry environment set up for the purposes of assessment.
Assessment must ensure access to:
• scripted commentary and briefing information
• presentation equipment that supports the briefing or scripted commentary
• people to whom the presentation is delivered. These can be:
• customers in an industry workplace who are assisted by the individual during the assessment process; or
• individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Foundation Skills

• {'skill': 'Reading skills to:', 'description': 'interpret information scripts or other briefing information.'}
• {'skill': 'Oral communication skills to:', 'description': 'present cohesive and audible group presentations; interact positively with participants and other team members.'}
• {'skill': 'Numeracy skills to:', 'description': 'address safety considerations and not exceed safe number of participants in a given location.'}
• {'skill': 'Problem-solving skills to:', 'description': 'identify and respond to the need to adjust presentation.'}

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