Application

This unit describes the performance outcomes, skills and knowledge required to conduct the day-to-day operation of a games area. It requires a sound knowledge of operational, safety and games maintenance procedures, combined with some problem-solving skills to address typical operational problems associated with games.
The unit applies to those working in a games area, usually in the context of an attraction or theme park, though it may also apply to other games locations, such as those found in clubs and casinos. These people work under general supervision and apply some discretion and judgement to work activities.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

What You'll Learn

Assessment Requirements

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
• conduct group and individual games according to rules and procedures on at least ten occasions within commercial time constraints and deadlines determined by the customer or organisation
• follow operational procedures for above games, including set up, inspection, cleaning, maintenance and close down
• complete accurate games documentation during each above game operation.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
• equipment and supplies for games locations:
• administrative supplies
• game components
• maintenance items
• prizes
• promotional material
• types of games:
• coin-operated
• computerised
• manual
• pay per use
• signage and displays for games locations:
• directional signage
• games rules
• prizes
• promotional offers
• security procedures for games operations
• individual operations and rules for games and challenges associated with operating specific games
• features of games equipment and how to make simple repairs
• health and safety requirements for games operations:
• customer behaviour
• ensuring safety in the games location
• game-specific issues
• types of documentation and reports to be completed when operating a games location:
• equipment checklists
• incident reports
• participant numbers
• safety checklists
• record keeping, documentation and distribution procedures for games relevant to the work context
• ways to conserve resources and minimise waste and use of energy in games operations.

Assessment Conditions

Skills must be demonstrated in an operational games area. This can be:
• an industry workplace; or
• a simulated industry environment set up for the purposes of assessment.
Assessment must ensure access to:
• a games location with operational games
• organisational policies and procedures:
• games operation procedures and reporting templates
• safety procedures
• emergency procedures
• incident reporting templates
• customers with whom the individual can interact. These can be:
• customers in an industry workplace who are assisted by the individual during the assessment process; or
• individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Foundation Skills

• {'skill': 'Reading skills to:', 'description': 'interpret standard procedural documents.'}
• {'skill': 'Numeracy skills to:', 'description': 'work with numerical games; tally customer payments and data reports.'}
• {'skill': 'Problem-solving skills to:', 'description': 'address typical operational problems in a games location.'}
• {'skill': 'Technology skills to:', 'description': 'work with games equipment and make simple repairs.'}

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