Application

This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct international airfares. It requires the ability to interpret flight information and conditions applicable to specific fares and to construct airfares that meet customer needs according to International Air Transport Association (IATA) regulations.
The unit applies to tourism or travel industry organisations that sell international airfares such as travel agencies, tour wholesalers, airlines and consolidators.
It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants and managers, ticketing consultants, airline and consolidator ticketing officers, and reservations and operations consultants.
The skills in this unit of competency must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

What You'll Learn

Assessment Requirements

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
• create practical air itineraries and construct international airfares to meet the requirements of seven different customers, including:
• at least one adult and one child airfare
• at least one normal airfare for travel to each of the following destinations:
• Africa
• South America
• at least one promotional airfare for travel to each of the following destinations:
• New Zealand
• USA and Canada
• Europe
• Asia
• South West Pacific
• source information for the above itineraries and airfares using each of the following at least once across the above customers:
• computerised reservations system (CRS)
• global distribution system (GDS)
• information from airlines and consolidators
• the internet
• interpret and document for each of the above customers:
• information on international fares, fare rules, conditions applicable to specific fares, and International Air Transport Association (IATA) regulations
• complete above activities within commercial time constraints and deadlines determined by the customer or the organisation.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
• sources of information for:
• international flights:
• route maps
• direct and connecting services
• minimum connecting times (MCT)
• airline codes
• airport codes
• international fares:
• published fare types and classes
• normal fares
• concession fares
• child and infant fares
• corporate fares
• promotional fares currently available
• carrier fares with carrier-based routings
• fare conditions
• fare rules
• global indicators
• IATA areas
• IATA regulations
• IATA terminology and definitions
• international airline terminology
• payment and ticketing deadline
• restricted articles in baggage
• role of IATA in billing and settlement plan
• servicing options, including:
• electronic miscellaneous documents (EMD)
• additional charges for seating and baggage
• taxes, fees and surcharges
• international fare conditions:
• amendment fees
• availability of:
• any type of change to the air itinerary
• changes to class of travel
• change to name on ticket
• refunds or credit notes in the event of cancellation
• baggage allowance
• cancellation charges
• excess baggage charges
• extensions to ticketing deadline
• payment deadline
• restricted articles in baggage
• ticketing deadline
• content and format of information provided by airlines and consolidators:
• fare schedules
• flight schedules
• published fares
• special bulletins
• websites
• difference between GDS fares and New Distribution Capability (NDC) fares
• conditions and processes for booking NDC fares
• key elements of and procedures for calculations and checks used in constructing international airfares:
• compliance with indirect travel limitations rule
• global indicators (GI)
• identifying fare basis code and fare type code
• journeys commencing outside the country of sale
• local currency fares (LCF)
• neutral units of construction or currency (NUC) conversion
• re-routing
• formats used to calculate and record promotional international airfares:
• the ladder and linear fare calculation methods.

Assessment Conditions

Skills must be demonstrated in a safe environment, incorporating the use of industry-realistic simulations and scenarios where required.
Assessment must ensure access to:
• computers, software programs and CRS currently used in the travel industry
• current airline, consolidator and IATA documentation or computer data, such as published fares, schedules and bulletins outlining fares, rules, conditions and regulations
• internet
• customers with whom the individual can interact. These can be:
• customers in an industry workplace who are assisted by the individual during the assessment process; or
• individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Foundation Skills

• {'skill': 'Writing skills to:', 'description': 'record accurate and legible fare calculations.'}
• {'skill': 'Numeracy skills to:', 'description': 'enter data from a number of sources and complete complex calculations and checks with that data.'}
• {'skill': 'Planning and organising skills to:', 'description': 'prepare fare quotations in correct customer file sequence according to the earliest departure dates for customers.'}
• {'skill': 'Technology skills to:', 'description': 'use appropriate technological devices to interpret the outcomes and cost optimum airfares for customers; use calculators, computers and software programs when preparing airfare calculations.'}

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