Application

This unit describes the skills and knowledge required to review changes made in the operations systems, processes or environment using qualitative methods to determine the impact of changes.
This unit applies to technical experts, managers or other roles with influence, authority and responsibility over change processes who will plan for and gather information from existing sources and consultation, interpret and present the information and consult with stakeholders for validation of results and consensus decision making for future action.
This unit applies to any organisation that is implementing competitive systems and practices.
No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.

What You'll Learn

Assessment Requirements

Performance Evidence

There must be evidence the candidate has completed the tasks outlined in the elements and performance criteria of this unit, and demonstrated the ability to:
• review at least one competitive systems and practices related change to organisation’s operations systems, processes or environment using qualitative methods.

Knowledge Evidence

There must be evidence the candidate has knowledge of:
• underpinning values relevant to competitive systems and practices including:
• respect for people
• respect for process
• empowered teams and devolved decision making and/or strategy deployment
• transparency and culture of learning
• go and see and/or go to the source decision making
• creation of value and customer perceived value
• rapid cycle or iterative development
• empirical development
• techniques to facilitate communications and agreement across levels and areas of the organisation
• influence, persuasion and negotiation techniques
• qualitative research techniques, including surveys, interviews, walking around (gemba walk), structured and unstructured interviews, formal and informal interviews, review of organisation records, review of process history
• trends and causal relationships
• kaizen and kaizen blitz processes
• organisation’s value stream, value creators and desired future state.

Assessment Conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions and contingencies. The following conditions must be met for this unit:
• use of suitable facilities, equipment and resources
• modelling of industry operating conditions, including:
• functioning competitive systems and practices environment.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors

Foundation Skills

• {'skill': 'Foundation Skills', 'description': 'This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.\n• Reading skills to interpret complex workplace documentation and qualitative data\n• Oral and written communication skills to review results with stakeholders, interpret and present information and capture key knowledge\n• Numeracy skills to interpret metrics.\nOther foundation skills essential to performance are explicit in the performance criteria of this unit.'}

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