Application

This unit describes the skills and knowledge required to develop and manage beneficial relationships with non-customer external organisations.
Non-customer external organisations typically include community groups, other businesses, research organisations and government departments and may have an impact on the performance, community standing or regulatory compliance of the organisation.
This unit applies to managers, technical specialists, senior management and similar roles who are required to identify organisations with potential mutual benefits, establish communications with preferred organisations and manage relationships to the maximum benefit of own organisation while maintaining mutual benefit, where possible.
No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.

What You'll Learn

Assessment Requirements

Performance Evidence

There must be evidence the candidate has completed the tasks outlined in the elements and performance criteria of this unit, and demonstrated the ability to:
• Identify mutual benefits from and manage performance of at least one relationship with a non-customer external organisation.

Knowledge Evidence

There must be evidence the candidate has knowledge of:
• strategic goals of own organisation
• types of strategic benefits that may be achieved from relationships with external organisations
• external organisations which may offer benefits
• benefits which can be offered to the external organisations
• customer benefits and features from products and processes of own organisation
• muda (waste) categories and elimination
• formal problem-solving procedures
• confidentiality requirements and communication protocols of own organisation
• communication techniques and methods which promote engagement and participation.

Assessment Conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions and contingencies. The following conditions must be met for this unit:
• use of suitable facilities, equipment and resources, including:
• historical information on relationship with external organisation
• organisation’s strategic goals
• relevant policies, procedures, protocols
• modelling of industry operating conditions.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Foundation Skills

• {'skill': 'Foundation Skills', 'description': 'This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.\n• Reading skills to interpret information on past relationships\n• Writing skills to communicate information to promote engagement with the relationship, develop systems to manage the relationship\n• Oral communication skills to consult with internal and external stakeholders, promote engagement and participation\n• Numeracy skills to set performance indicators and measure performance.\nOther foundation skills essential to performance are explicit in the performance criteria of this unit.'}

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