Application

This unit describes the skills and knowledge required to develop and implement a benchmarking process.
This unit applies to supervisors, managers and other who have been given the responsibility to determine areas for benchmarking study, develop the methodology, conduct the study and determine actions to be taken based on the results.
This unit applies to performance and process benchmarking but does not cover product or strategic benchmarking. This unit does not require the individual to undertake statistical or financial analysis of data, but does require interpretation and application of information derived from such analyses.
This unit applies to any organisation implementing continuous improvement or more formal competitive systems and practices.
No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.

What You'll Learn

Assessment Requirements

Performance Evidence

There must be evidence the candidate has completed the tasks outlined in the elements and performance criteria of this unit, and demonstrated the ability to:
• develop and implement at least one benchmarking study and applied results to implement at least one improvement
• identify and initiate action on at least one improvement to benchmarking processes.

Knowledge Evidence

There must be evidence the candidate has knowledge of:
• benchmarking methodologies and protocols
• interpretation of data
• key variables indicating the organisation’s performance
• legal and ethical, intellectual property issues with benchmarking and obtaining and using data
• performance vs. process benchmarking
• criterion referenced vs. normative referenced vs qualitative benchmarking
• measurable data vs. useful information
• validity and validation of benchmarking data
• application of benchmarking to balanced Scorecard approaches
• communication styles, methods and media to suit a range of audiences.

Assessment Conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions and contingencies. The following conditions must be met for this unit:
• use of suitable facilities, equipment and resources
• modelling of industry operating conditions.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Foundation Skills

• {'skill': 'Foundation Skills', 'description': 'This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.\n• Reading skills to interpret complex workplace documents\n• Writing skills to prepare documentation for benchmarking and improvement activities\n• Oral communication skills to consult with a range of stakeholders\n• Numeracy skills to determine core measures, interpret benchmarking results.\nOther foundation skills essential to performance are explicit in the performance criteria of this unit.'}

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