Application

This unit describes the skills and knowledge required to lead a problem-solving process to solve complex and/or unusual problems within the organisation or in the value stream.
This unit applies to managers, technical experts or similar roles with responsibility and authority to lead others in developing solutions for a complex problem. A complex problem will typically require input from technical experts and may require iterations of problem-solving activity to adequately define the problem. The problem-solving process will typically involve the use of real or nominal groups to determine the root cause and propose the solution.
This unit applies to any organisation that is implementing competitive systems and practices.
No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.

What You'll Learn

Assessment Requirements

Performance Evidence

There must be evidence the candidate has completed the tasks outlined in the elements and performance criteria of this unit, and demonstrated the ability to:
• lead a process to determine and solve root cause for at least one complex problem.

Knowledge Evidence

There must be evidence the candidate has knowledge of:
• organisational goals, products and/or services and processes
• sources of data (actual and possible) within the organisation and the value stream
• techniques and methodologies of formal problem solving
• data required for problem solving and alternative or proxy data sources
• cost benefit analysis
• strategies for facilitation of real groups (physical and/or face to face) and nominal groups (which never meet and may not know each other).

Assessment Conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions and contingencies. The following conditions must be met for this unit:
• use of suitable facilities, equipment and resources
• modelling of industry operating conditions.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Foundation Skills

• {'skill': 'Foundation Skills', 'description': 'This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.\n• Reading skills to interpret workplace documentation\n• Writing skills to document definition of complex problem, standardise solutions\n• Oral communication skills to facilitate engagement and participation\n• Numeracy skills to determine data requirements, interpret data.\nOther foundation skills essential to performance are explicit in the performance criteria of this unit.'}

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