Application

This unit describes the performance outcomes, skills and knowledge required to inspect and shuffle cards, deal the game, accept wagers and pay out winnings with a focus on the specific rules of Blackjack.
The unit applies to dealers who work in licensed casinos. Dealers work with some supervision and guidance from others within predefined procedures and rules. The unit could also apply to casino personnel who supervise the operation of table games, such as the pit boss and pit manager.
Those developing training to support this unit must consult the relevant state or territory gaming regulatory authority to determine accreditation arrangements for training organisations, courses and trainers and assessors.
In many states and territories, legislation stipulates that all gaming workers must receive training in the responsible conduct of gambling. This is covered inSITHGAM022Provide responsible gambling services.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Under some state or territory legislation, personnel who conduct table games within a licensed casino must also hold an individual or occupational gaming licence and achieve competence in units that cover the conduct of the particular table games they operate. This is one of a suite of units that may have to be achieved to comply with this occupational licence.

What You'll Learn

Assessment Requirements

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
• deal the game of Blackjack for at least 20 rounds over a minimum of two service periods, with at least one service period being conducted under normal supervisory levels, and perform the following according to organisational procedures and approved rules within typical workplace time constraints:
• open and close Blackjack tables
• inspect and shuffle cards
• accept and process different wagers
• pay out winnings
• apply Blackjack rules, permitted variations and organisation-specific procedures during above games.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
• composition of appropriate Blackjack chip float:
• cash and value chips or plaques
• promotional tokens
• Blackjack terminology and equipment
• chip work procedures:
• clean hands
• creating dirty stacks
• drop cutting
• heeling
• plucking
• sizing
• sorting
• spreading
• stacking
• Blackjack techniques:
• sorting
• shuffling
• cutting
• dealing
• permitted variations to Blackjack rules as approved by the state or territory regulatory authority:
• name of the game
• shuffles
• rules and procedures
• wagers
• procedures for operating the game:
• accurately
• at appropriate pace, considering:
• customer density
• decisions per hour
• rounds per hour
• specificity to area
• organisational procedures and standard approved rules for Blackjack:
• accepting wagers
• refusing wagers
• paying winnings
• conducting financial transactions:
• cash changes
• cash and colour changes
• chip purchase vouchers
• colour changes
• credits
• fills
• promotional tokens
• security procedures to follow in the event of an emergency or potential emergency
• techniques for maintaining correct posture, stance and physical and mental wellbeing while dealing Blackjack games.

Assessment Conditions

Skills must be demonstrated in a fully equipped gaming environment, with relevant game equipment, cash and chips. This can be:
• an industry workplace; or
• a simulated industry environment set up for the purposes of assessment, such as a casino training room.
Assessment must ensure access to:
• financial transaction documentation or systems
• current organisational procedures, approved rules and permitted variations
• equipment required for dealing Blackjack games:
• cards
• card equipment:
• cutting device
• discard rack
• shoe or shuffling dealing device
• signage:
• advice to players
• notification of table closure
• table limit sign
• table equipment:
• drop box
• float tray and cover
• layout
• plunger
• spacers
• table licence number
• table number
• groups of Blackjack players with whom the individual can interact during games; these can be:
• players in an industry workplace who are assisted by the individual during the assessment process; or
• individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Foundation Skills

• {'skill': 'Reading skills to:', 'description': 'read and interpret documents associated with financial transactions; read game signage.'}
• {'skill': 'Writing skills to:', 'description': 'complete documents associated with:financial transactionsequipment and logs.; financial transactions; equipment and logs.'}
• {'skill': 'Oral communication skills to:', 'description': 'make clear gaming announcements.'}
• {'skill': 'Numeracy skills to:', 'description': 'count cards and calculate wagers; count, reconcile and document the chip float; apply mathematical calculations to process winnings and other financial transactions.'}
• {'skill': 'Problem-solving skills to:', 'description': 'identify and respond to gaming irregularities and suspicious play or behaviour.'}
• {'skill': 'Self-management skills to:', 'description': 'use correct dealing technique according to organisational work health and safety requirements.'}
• {'skill': 'Technology skills to:', 'description': 'use automated table operations management (ATOM), shuffle machines, electronic shoe and electronic display.'}

Prerequisite Units

• SITHGAM022

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