Application

This unit describes the skills and knowledge required to develop or improve a Balanced Scorecard and facilitate its use for reporting and improving operational performance in an organisation. The unit covers the development of key performance indicators (KPIs) and type of metrics for a Balanced Scorecard but does not include the technical skills for related information technology (IT) skills.
This unit applies to any process or organisation that is implementing a Balanced Scorecard approach.
This unit applies to managers, technical specialists or similar roles who apply some leadership in implementing strategy, determining required performance measures and testing the validity of performance measuring and reporting processes.
No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.

What You'll Learn

Assessment Requirements

Performance Evidence

There must be evidence the candidate has completed the tasks outlined in the elements and performance criteria of this unit, and demonstrated the ability to:
• develop a new, or improve an existing, Balanced Scorecard and facilitate its use to improve operational performance for at least one organisation, department, section or equivalent.

Knowledge Evidence

There must be evidence the candidate has knowledge of:
• Balanced Scorecard principles, components, perspectives and feedback loops
• how to develop KPIs which contribute to overall optimisation compared to those that don’t
• how to develop a strategy map
• metrics and reporting systems relevant to the Balanced Scorecard
• strategic issues, including vision, for the organisation
• techniques to facilitate communications and agreement across levels and areas of the organisation.

Assessment Conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions and contingencies. The following conditions must be met for this unit:
• use of suitable facilities, equipment and resources, including:
• access to relevant data
• modelling of industry operating conditions.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Foundation Skills

• {'skill': 'Foundation Skills', 'description': 'This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.\n• Writing skills to document the Balanced Scorecard\n• Oral communication skills to facilitate implementation, provide leadership and consult with stakeholders\n• Numeracy skills to determine KPIs and interpret results.\nOther foundation skills essential to performance are explicit in the performance criteria of this unit.'}

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