Application
This unit describes the skills and knowledge required to respond to internal and external requests for environmental information.
This unit applies to environmental technicians and similar roles who are required to work within communication and approval procedures, confirm information needs, source and verify information, write responses and maintain records. Typically, the information will be drawn from environmental management plans, work activities, sampling or monitoring data, test results and trend analysis.
This unit applies in any organisation.
No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
What You'll Learn
1.
- 1.1 Confirm and record the source, nature and priority of customer request
- 1.3 Determine whether request is within own area or expertise and/or scope of responsibility and redirect request to relevant person as appropriate
- 1.4 Check authority to release information according to workplace procedures and relevant personnel
- 1.5 Seek input from customer and/or supervisor and/or technical experts to confirm or clarify details of request and select appropriate format of response
- 1.6 Identify structure for information needs based on topics, questions or other aspects of request
2.
- 2.1 Identify sources and locations of information relevant to request
- 2.3 Extract and copy the required information
- 2.4 Check that the information is accurate, complete and reliable and conforms to workplace requirements
- 2.5 Address any information gaps or deficiencies by sourcing additional information or obtaining inputs from relevant personnel
- 2.6 Liaise with customer on expected timeframes and progress of response in accordance with workplace procedures
3.
- 3.1 Develop structure for response to meet details of customer request
- 3.3 Read draft response and make amendments to improve clarity of writing
- 3.4 Check spelling, punctuation and grammar and correct any errors
- 3.5 Release information to customer in accordance with communication and approval procedures and using method appropriate to priority, cost, confidentiality and customer facilities
- 3.6 Liaise with customer to confirm response meets their needs and discuss any amendments or other actions arising with supervisor
4.
- 4.1 Record details of request and information supplied in accordance with workplace procedures
- 4.3 File or store records in the designated place in accordance with workplace procedures
Assessment Requirements
Performance Evidence
There must be evidence the candidate has completed the tasks outlined in the elements and performance criteria of this unit, and demonstrated the ability to:
• process and respond to at least 2 requests for environmental information.
Knowledge Evidence
There must be evidence the candidate has knowledge of:
• common methods to improve clarity of writing, including:
• checking for alternative meanings of words and sentences
• minimal use of formal and technical language
• removing repetitive or unnecessary words and jargon
• use of short sentences
• use of dot points
• use of headings
• sources of environmental information
• environmental protection and management terminology, concepts and principles
• site, project and program characteristics and the nature of activities
• environmental legislative and regulatory requirements relevant to site, project or program within scope of responsibility
• workplace environmental management plans, procedures, control measures and management actions for site, project or program within scope of responsibility
• environmental management values, environmental issues, risks and impacts for site, project or program
• record keeping procedures
• communication and approval procedures relevant to release of environmental information.
Assessment Conditions
Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions and contingencies. The following conditions must be met for this unit:
• use of suitable facilities, equipment and resources, including:
• site/project history
• use of computers and email
• environmental management plan and related procedures and data
• modelling of industry operating conditions, including:
• filing system and/or enterprise information management system.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
- {'skill': 'Foundation Skills', 'description': 'This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.\n• Reading skills to interpret complex workplace documents and customer requests\n• Writing skills to draft and edit information to address specific questions and maintain records\n• Oral communication skills to liaise with customer, supervisor and technical experts\n• Numeracy skills to interpret and communicate environmental data.\nOther foundation skills essential to performance are explicit in the performance criteria of this unit.'}
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Request Early AccessLast updated from training.gov.au: 07 April 2026