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MSMSUP210 Current

Application

This unit describes the skills and knowledge required to process information and respond to the information requirements of own job, including the completion of workplace documents, and clearly and concisely providing relevant information to others.
This unit applies to personnel who are required to identify routine information requirements, access and process information, provide workplace and technical information within their area of expertise and complete workplace documentation. Information will be conveyed orally and in writing.
This unit applies to all work environments.
No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must also be applied.

What You'll Learn

1.

  • 1.1 Identify the need for information
  • 1.2 Request appropriate information
  • 1.3 Access information in accordance with procedures
  • 1.4 Comply with security procedures in accessing appropriate information

2.

  • 2.1 Deal with enquiries promptly and courteously
  • 2.3 Organise information clearly, concisely and logically
  • 2.4 Provide information relevant to request in a timely manner and in a form that is appropriate and easily understood
  • 2.5 Redirect enquiries to relevant personnel for resolution where outside the own area of responsibility

3.

  • 3.1 Give accurate, clear and concise instructions that are appropriate for the receiver
  • 3.3 Confirm that instructions are understood
  • 3.4 Follow prescribed and routine work-related sequences

4.

  • 4.1 Complete all workplace documentation and reports clearly and accurately
  • 4.2 Report all relevant information clearly and concisely

Assessment Requirements

Performance Evidence

There must be evidence the candidate has completed the tasks outlined in the elements and performance criteria of this unit, and:
• processed and recorded workplace and technical information in response to at least 1 enquiry.

Knowledge Evidence

There must be evidence the candidate has knowledge of:
• organisational procedures, including those covering:
• data systems and data security
• record keeping
• privacy
• intellectual property (IP)
• use of internet
• types and meaning of workplace codes, numbers, symbols, signs and colours typically used in the role or work environment

Assessment Conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions and contingencies. The following conditions must be met for this unit:
• use of suitable facilities, equipment and resources, including:
• workplace documentation, forms and reports
• workplace record keeping, privacy and data security procedures.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Foundation Skills

  • {'skill': 'Foundation Skills', 'description': 'This section describes those language, literacy, numeracy and employment skills that are essential to performance.\n• Reading skills to interpret workplace information.\n• Writing skills to complete workplace documents and reports.\n• Oral communication skills to interact with others and provide information.\nOther foundation skills essential to performance are explicit in the performance criteria of this unit of competency.'}

Parent Qualifications

Related Units

Source

View on training.gov.au

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Last updated from training.gov.au: 07 April 2026