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MEM21006 Current

Application

This unit of competency defines the skills and knowledge required to service quartz analog and digital display watches, including modules and case components.

This unit is a common servicing requirement for watch repairers and can extend, in some cases, to the work of service technicians.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

What You'll Learn

1. Determine servicing requirements and liaise with customer

  • 1.1 Follow standard operating procedures (SOPs)
  • 1.2 Comply with work health and safety (WHS) requirements at all times
  • 1.3 Identify watch functions and features
  • 1.4 Prepare written quotation and inform customer of watch condition and performance concerns
  • 1.5 Outline recommended service procedures to be undertaken to remedy identified faults
  • 1.6 Verify and agree on servicing requirements with customer
  • 1.7 Prepare watch for handover
  • 1.8 Record and document repair process

2. Disassemble watch case and movement components for servicing

  • 2.1 Establish appropriate working environment
  • 2.2 Select and use appropriate personal protective equipment (PPE) in accordance with SOPs
  • 2.3 Select and use appropriate workshop tools and equipment
  • 2.4 Open and close watch cases
  • 2.5 Remove case movement and components without damaging or marking
  • 2.6 Verify gasket condition and replace, as required
  • 2.7 Clean cases and bands, as required

3. Service watch case and movement components

  • 3.1 Inspect condition of watch case and movement components
  • 3.2 Confirm servicing requirements
  • 3.3 Replace faulty or worn component parts
  • 3.4 Clean components and parts
  • 3.5 Inspect watch case and movement components for cleanliness and rectify imperfections/faults
  • 3.6 Use correct tools and equipment for handling and servicing

4. Reassemble and test watch case and movement components

  • 4.1 Reassemble watch case and movement components according to manufacturer specifications
  • 4.2 Confirm correct assembly of gear train and other components
  • 4.3 Use correct types and amounts of lubricant according to manufacturer specifications
  • 4.4 Use tools and equipment appropriately taking precautions for correct reassembly
  • 4.5 Verify/confirm watch functioning according to manufacturer specifications
  • 4.6 Verify watch performance including rate testing and adjust according to manufacturer specifications, as required

Assessment Requirements

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria on at least two (2) occasions and include:

following work instructions, standard operating procedures (SOPs) and safe work practices

liaising with customer and verifying condition and performance, identifying service costs, and recording and documenting repair process

diagnosing and fault finding quartz analog and digital watches in an appropriate work environment

dismantling and reassembling quartz watch digital modules, movements, gear trains and sub-assemblies using appropriate workshop tools and equipment

using appropriate watch movement/components cleaning techniques without damage or marking to case movement and components

applying correct type and amount of lubrication according to manufacturers’ specifications

performing watch function and electrical performance testing, including current consumption, according to manufacturer specifications and rate testing.

Knowledge Evidence

Evidence required to demonstrate the required knowledge for this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

quartz watch construction and components (i.e. analog, digital and duo displays)

quartz watch operating principles (analog and digital)

quartz watch lubrication techniques

watch case and band construction and components

testing procedures to confirm watch function

watch servicing requirements

repair process recording procedures

watch handover procedures

client liaison techniques

power sources

power cells, batteries, capacitors and electronic storage units.

Assessment Conditions

Assessors must:

have vocational competency in servicing quartz watches at least to the level being assessed with relevant industry knowledge and experience

satisfy the assessor requirements in the Standards for Registered Training Organisations 2015 or its replacement and comply with the National Vocational Education and Training Regulator Act 2011, its replacement or equivalent legislation covering VET regulation in a non-referring state/territory as the case requires

Where possible assessment must occur in operational workplace situations. Where this is not possible or where personal safety or environmental damage are limiting factors, assessment must occur in a sufficiently rigorous simulated environment that reflects realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Foundation Skills

  • text: This section describes those required skills (reading, writing, oral communication and numeracy) that are essential to workplace performance in this unit of competency. Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Prerequisite Units

Parent Qualifications

Related Units

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Last updated from training.gov.au: 25 February 2026