Home / Resources / Units of Competency / Community Services / CHCCCS007
← Back to units in CHC
CHCCCS007 Current

Application

This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs.
This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

What You'll Learn

1.

  • 1.1 Develop a plan for consumer participation and engagement in decisions about service provision
  • 1.3 Recognise processes and communications that may be a barrier to consumer participation and develop mechanisms to overcome these
  • 1.4 Interact and consult with people accessing the service to monitor changing needs so they can be addressed
  • 1.5 Consult and collaborate with other services and networks to address multi-faceted needs of individuals and client groups
  • 1.6 Evaluate broader organisation context and its impact on service delivery

2.

  • 2.1 Facilitate input to program development from internal and external stakeholders
  • 2.3 Incorporate consideration of individual differences, rights, needs and preferences in the planning processes
  • 2.4 Integrate both internal and external services as required
  • 2.5 Determine financial, human and physical resource requirements
  • 2.6 Develop supporting systems and procedures
  • 2.7 Develop and integrate service evaluation methods, including mechanisms for feedback from people accessing service programs
  • 2.8 Document program identifying priorities, timelines and responsibilities

3.

  • 3.1 Communicate roles and responsibilities to relevant stakeholders
  • 3.3 Monitor service delivery against agreed objectives and budgetary frameworks
  • 3.4 Make user interactions and feedback an integral part of ongoing monitoring
  • 3.5 Identify and address problems in addressing the needs of service users in accordance with organisation procedures
  • 3.6 Maintain relevant program and service delivery documentation

4.

  • 4.1 Assess capacity of programs to meet objectives
  • 4.3 Modify programs as needed to meet changing requirements within policy and budgetary frameworks

Assessment Requirements

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be demonstrated evidence that the candidate has:
• developed, implemented and evaluated at least 1 community sector service program

Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:
• program planning principles and processes, including:
• program design
• program resourcing
• implementation systems and procedures
• feedback and complaints procedures
• evaluation and continuous improvement
• accountability and governance
• funding framework, including not-for-profit, government funding
• supports needed for effective consumer participation at all levels of program planning
• requirements of specific service user groups and individuals, including:
• diverse and multi-faceted needs and issues service user participation opportunities and barriers
• opportunities for collaboration and service partnerships
• risk, regulatory and sustainability considerations
• standards, codes and legislation compliance

Assessment Conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:
• use of suitable facilities, equipment and resources, including organisation policies and procedures
• modelling typical workplace conditions and contingencies, including interactions with users of the service and co-workers from a range of diverse backgrounds
Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Foundation Skills

  • {'skill': 'Foundation Skills', 'description': 'The Foundation Skills describe those required skills (such as language, literacy, numeracy and employment skills) that are essential to performance.\nFoundation skills essential to performance are explicit in the performance criteria of this unit of competency.'}

Related Units

Generate Compliant Training Materials for CHCCCS007

RTOFlow automatically creates learner guides, assessment workbooks, marking guides, and trainer resources aligned to this unit of competency — saving you weeks of manual work.

Request Early Access

Last updated from training.gov.au: 07 April 2026