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CHCCCS009 Current

Application

This unit describes the skills and knowledge required to monitor individuals, respond to behaviours of concern, deal with conflict and support responsibility for behaviour management and change.
This unit applies to workers who work directly with people in a range of community service contexts.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

What You'll Learn

1.

  • 1.1 Use formal and informal methods to observe and monitor individuals
  • 1.3 Evaluate the person’s behaviour and interactions in a fair, objective and consistent manner
  • 1.4 Ensure decisions on action are consistent with available evidence and organisation policies
  • 1.5 Seek specialist advice and make necessary referrals

2.

  • 2.1 Conduct interactions with individuals in a fair, just, humane, equitable and positive manner
  • 2.3 Consider cultural sensitivities and adapt style and language to accommodate different cultural values and practices
  • 2.4 Identify potential causes of conflict and use a range of appropriate and effective defusing responses
  • 2.5 Use negotiation techniques to divert and minimise aggressive behaviour
  • 2.6 Use negotiation to examine cause and effect and encourage appropriate responsibility and accountability for behaviour and its outcomes

3.

  • 3.1 Challenge behaviours of concern and clearly outline options and opportunities to change with positive encouragement
  • 3.3 Follow procedures to ensure personal safety of self, the individual, colleagues and others
  • 3.4 Select strategies and responses for their potential to provide role models and examples of confident assertive behaviour
  • 3.5 Carry out interventions based on an analysis of the situation and organisation policies and procedures

4.

  • 4.1 Report incidents in a manner that complies with policy, procedures and legislation
  • 4.3 Maintain currency of documentation by making appropriate updates

Assessment Requirements

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:
• recognised and responded to at least 3 different situations where behaviours of concern are present
• communicated effectively in at least 1 situation of conflict by:
• engaging positively and supportively
• using negotiation and problem solving skills
• modelling assertive behaviour

Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:
• legal and ethical considerations related to addressing behaviours of concern and how these are applied in an organisation and individual practice, including:
• duty of care
• individual rights and equality
• constraint
• imprisonment
• abuse
• types of behaviours of concern, underlying reasons and appropriate ways to respond
• cultural practices and customs of the service users’ population and their impact on behaviour in the particular environment
• principles of effective communication for conflict management
• principles of responding to human behaviour relating to violence, aggression and suicide
• reporting procedures for incidents and accidents
• specific statutory requirements related to treatment of people with special needs and requiring special support
• specialist services and referral options
• critical incident procedures

Assessment Conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:
• interactions with people with a range of needs
• typical workplace reporting processes
• links to other services
Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Foundation Skills

  • {'skill': 'Foundation Skills', 'description': 'The Foundation Skills describe those required skills (such as language, literacy, numeracy and employment skills) that are essential to performance.\nFoundation skills essential to performance are explicit in the performance criteria of this unit of competency.'}

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Last updated from training.gov.au: 07 April 2026