Application

This unit describes the skills and knowledge required to plan, draft and finalise complex documents.
The unit applies to individuals who work in a range of business environments and are skilled in the creation of documents that are more complex than basic correspondence, memos and/or forms and that require review and analysis of a range of information sources.
No licensing, legislative or certification requirements apply to this unit at the time of publication.

What You'll Learn

Assessment Requirements

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
• plan, draft and finalise three different complex documents that convey the required information in a format suitable for the intended audience and purpose according to organisational policies and procedures for document production.
In the course of the above, the candidate must:
• review and analyse a range of information sources
• use business technology to apply formatting and incorporate graphics
• apply organisation style guide/house style.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
• organisation style guide/house style
• format and its impact on readability, cohesion and appearance of document
• categories and logical sequences of information
• rules and conventions for written English
• key features of word processing software
• key features of written communication methods, including:
• general emails
• procedures
• business letters
• meeting agendas
• organisational policies and procedures relating to written communication
• process for checking:
• suitability of document for audience, purpose, format, and structure
• grammar, spelling and style for accuracy and punctuation
• key text elements including basic design elements.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
• office equipment and resources
• organisational policies and procedures
• organisational style guides.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Foundation Skills

• {'skill': 'Reading', 'description': 'Interprets a variety of text to determine and confirm task requirements; Proofreads document checking for grammar, spelling, structure, and suitability of style and format for audience'}
• {'skill': 'Oral Communication', 'description': 'Uses listening and questioning skills to seek additional information or confirmation of task completion'}
• {'skill': 'Self-management', 'description': 'Follows accepted communication practices and protocols when seeking information or feedback from others; Takes responsibility for planning, sequencing and prioritising tasks to achieve required outcomes'}
• {'skill': 'Technology', 'description': 'Uses the main features and functions of digital tools to complete work tasks'}

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