Application

This unit describes the skills and knowledge required to contribute to work health and safety (WHS) issue-resolution processes, and to communicate their outcomes.
It applies to individuals who contribute to the resolution of WHS issues in the workplace as part of their WHS responsibilities, which are in addition to their main duties.
NOTES
1. The terms ‘occupational health and safety’ (OHS) and ‘work health and safety’ (WHS) are equivalent, and generally either can be used in the workplace. In jurisdictions wheremodel WHS lawshave not been implemented, registered training organisations (RTOs) are advised to contextualise this unit of competency by referring to existing WHS legislative requirements.
2. Themodel WHS lawsinclude the model WHS Act, model WHS Regulations and model WHS Codes of Practice. See Safe Work Australia for further information.
No licensing, legislative or certification requirements apply to this unit at the time of publication.

What You'll Learn

Assessment Requirements

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, and to:
• on at least two occasions, contribute to a WHS issue-resolution process in a work area.
During the above, the candidate must contribute to:
• identifying standards, WHS laws, and organisational policies and procedures relevant to the process
• identifying possible participants and their roles and responsibilities
• using suitable methods to communicate with participants in the issue-resolution process
• providing support to others about WHS issue-resolution tools, techniques and strategies
• recording WHS issues and outcomes.

Knowledge Evidence

The candidate must demonstrate the knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit. This includes knowledge of:
• sources of WHS information and data, and how to access them
• standards and legislative requirements applicable to WHS issue resolution, including:
• information provision
• data collection
• consultation
• reporting
• recordkeeping
• privacy and confidentiality
• organisational policies, procedures, processes and systems relating to WHS agreements and issue resolution
• roles and responsibilities of individuals and/or parties involved in performance evidence under WHS laws
• WHS issue-resolution tools, techniques and strategies.

Assessment Conditions

Assessment must comply with WHS laws, and WHS legal responsibilities and duty of care required for this unit. It must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities undertaken by individuals carrying out WHS duties in the workplace, and must include access to:
• organisational policies, procedures and plans
• relevant standards, WHS laws, licensing requirements
• workplace equipment and resources required for the performance evidence
• opportunities for interaction with others
• case studies and, where possible, actual workplace situations requiring issue resolution.
Assessors of this unit must satisfy the assessor requirements in applicable vocational education and training legislation, frameworks and/or standards.

Foundation Skills

• {'skill': 'Reading', 'description': 'Interprets relevant sections of WHS laws, workplace policy and procedures; Interprets WHS documentation relevant to own role'}
• {'skill': 'Writing', 'description': 'Uses structure and language appropriate to audience and context in plans, summaries, reports and advice'}
• {'skill': 'Oral communication', 'description': 'Presents information, provides assistance and engages in discussions using language and non-verbal communication appropriate to audience and context; Uses listening and questioning to clarify and confirm understanding'}
• {'skill': 'Navigate the world of work', 'description': 'Adheres to legal and regulatory responsibilities, and organisational policies and procedures in relation to WHS role; Keeps up to date with changes to WHS laws and organisational policies and procedures relevant to own role'}
• {'skill': 'Interact with others', 'description': 'Identifies what to communicate and to whom in an issue-resolution process; Cooperates with others as part of WHS issue-resolution activities and contributes to specific activities requiring joint responsibility and accountability; Plays an active role in group discussions and pays attention to perspectives of others when trying to reach agreement; When unable to resolve an issue, seeks advice and assistance according to organisational policies and procedures'}
• {'skill': 'Get the work done', 'description': 'Plans and implements tasks to achieve required outcomes; Uses technology and programs to assist with planning, implementing and tracking progress; Uses decision-making processes, setting or clarifying goals, gathering information and identifying and evaluating choices against a set of criteria in selecting means of communication'}

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