Application

This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.
The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.
No licensing, legislative or certification requirements apply to this unit at the time of publication.

What You'll Learn

Assessment Requirements

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
• demonstrate emotional intelligence in relation to at least two different work tasks
• promote development of emotion intelligence in others on at least one occasion.
In the course of the above, the candidate must:
• develop assessment criteria to assess personal emotional strengths and weaknesses
• conduct an analysis to identify personal emotional triggers, incorporating feedback from others
• analyse and document interactions with co-workers
• develop and implement plans for responding to emotional expressions
• apply techniques that promote flexibility in interactions with others and show consideration for the emotions of others.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
• application of emotional intelligence attributes, including:
• self-awareness
• self-management
• social awareness
• relationship management
• emotional intelligence principles and strategies
• strategies for communicating with a diverse workforce that has varying expressions of emotion
• methods to develop emotional intelligence in others
• emotional intelligence in the context of building workplace relationships.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to challenges and situations to demonstrate the application of performance evidence.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Foundation Skills

• {'skill': 'Learning', 'description': 'Identifies and uses strategies to improve own emotional intelligence'}
• {'skill': 'Oral communication', 'description': 'Uses appropriate language and nonverbal features to present information and seek feedback; Uses listening and questioning skills to elicit the views of others and to clarify or confirm understanding'}
• {'skill': 'Teamwork', 'description': 'Identifies personal attributes and considers the impact on others and modifies approach to support development; Adapts personal communication style to model behaviours, build trust and positive working relationships and to build understanding of emotional intelligence; Leads a collaborative approach, using inquiring and inclusive techniques, to develop understanding and skills that enhances individuals’ emotional intelligence'}
• {'skill': 'Enterprise and Initiative', 'description': 'Leads processes to develop, implement and monitor plans and processes to ensure team engagement and effectiveness'}

Related Units

• BSBLDR414 — Lead team effectiveness
  Same training package
• BSBWHS310 — Contribute to WHS issue-resolution processes
  Same training package
• BSBPEF302 — Develop self-awareness
  Same training package
• BSBESB305 — Address compliance requirements for new business ventures
  Same training package
• BSBMKG603 — Manage the marketing process
  Same training package
• BSBLEG312 — Carry out search of the public record
  Same training package