Home / Resources / Units of Competency / Business Services Training Package / BSBLDR414
← Back to units in BSB
BSBLDR414 Current

Application

This unit describes the skills, knowledge and outcomes required to lead the performance of a team and to develop team cohesion.
The unit applies team leaders, supervisors and new emerging managers who have an important leadership role in the development of efficient and effective work teams. Leaders at this level also provide leadership for the team and bridge the gap between the management of the organisation and the team members. As such they must ‘manage up’ as well as manage their team/s.
No licensing, legislative or certification requirements apply to this unit at the time of publication.

What You'll Learn

1. Plan team outcomes

  • 1.1 Lead team to identify and establish team objectives and work processes
  • 1.2 Support team to document identified objectives and work processes according to organisational processes
  • 1.3 Encourage team members to incorporate innovation and productivity measures in work plans
  • 1.4 Lead and support team members to meet expected outcomes

2. Promote team cohesion

  • 2.1 Provide opportunities for input of team members into planning, decision making and operational aspects of work team
  • 2.2 Support team members to take responsibility for own work and to assist each other in undertaking required roles and responsibilities
  • 2.3 Provide feedback to team members on their efforts and contributions
  • 2.4 Address or refer issues, concerns and problems identified by team members
  • 2.5 Model expected behaviours and approaches

3. Supervise team performance

  • 3.1 Encourage team members to participate in and take responsibility for team activities and communication processes
  • 3.2 Support team to identify and resolve problems which impede performance
  • 3.3 Ensure own contribution to work team serves as a role model for others

4. Liaise with management

  • 4.1 Establish open communication with line management
  • 4.2 Communicate information from line management to the team
  • 4.3 Communicate unresolved issues, concerns and problems raised by the team to line management to action
  • 4.4 Communicate issues raised by management to the team to action

Assessment Requirements

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
• develop a team development plan, that addresses:
• innovation and productivity measures
• team cohesion
• issues management and actions.
In the course of the above, the candidate must:
• apply knowledge of organisational goals, objectives and plans to work tasks
• communicate with team members and management to identify and establish team purpose, roles, responsibilities, goals plans and objectives and resolve problems
• consult, encourage, support and provide feedback to team members
• model team leadership behaviours and approaches.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
• work processes, including team purpose, roles, responsibilities, goals and plans
• organisational escalation policies and procedures
• behaviours which enhance organisational image for work team, clients and customers
• processes for setting goals that contribute to team effectiveness
• effects of individual behaviour on team effectiveness
• innovation and productivity measures in work plans
• key features of common leadership styles.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
• information about the organisation, including organisational structure, goals, objectives and plans.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Foundation Skills

  • {'skill': 'Writing', 'description': 'Prepares workplace plans that communicate intent and elicits feedback clearly and effectively'}
  • {'skill': 'Oral communication', 'description': 'Engages in discussions or provides information using structure and language appropriate to the audience and situation'}
  • {'skill': 'Teamwork', 'description': 'Selects and uses appropriate conventions and protocols when communicating with team members; Adapts personal communication style to model required behaviours, build trust and positive working relationships and to show respect for the opinions and values of others; Plays a lead role in situations requiring effective collaboration, demonstrating conflict resolution skills and ability to engage and motivate others'}
  • {'skill': 'Planning and organising', 'description': 'Develops, implements and monitors plans and processes to ensure team engagement and effectiveness; Uses formal analytical thinking techniques to identify issues and generate possible solutions, seeking input from others, as required'}

Related Units

Generate Compliant Training Materials for BSBLDR414

RTOFlow automatically creates learner guides, assessment workbooks, marking guides, and trainer resources aligned to this unit of competency — saving you weeks of manual work.

Request Early Access

Last updated from training.gov.au: 07 April 2026