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BSB20120 Current

Certificate II in Workplace Skills

Training Package: BSB — Business Services Training Package

Usage: Current

Overview

The BSB20120 Certificate II in Workplace Skills is an entry-level vocational qualification that provides foundational skills for the modern workforce. It covers key areas such as effective communication, teamwork, digital technology use, workplace health and safety, and basic administrative procedures. This course is designed for school leavers, individuals new to the job market, or those seeking to re-enter the workforce with updated skills. By completing this certificate, you'll be prepared for entry-level positions like administrative assistant, customer service representative, retail assistant, or office support staff across various industries. It also serves as a stepping stone to further study in business or related fields, offering a practical start to your vocational education journey in Australia.

Industry Context

This qualification is aligned with the Business Services sector, a vital part of the Australian economy encompassing roles in administration, customer service, sales, and office support. Graduates can find opportunities in diverse industries such as retail, hospitality, healthcare, and corporate environments. The Certificate II provides a pathway to entry-level jobs and can lead to advanced qualifications like Certificate III or IV in Business, enabling career progression into supervisory or specialised roles. It equips learners with adaptable skills for today's dynamic workplaces.

Frequently Asked Questions

What does the BSB20120 Certificate II in Workplace Skills cover?

It covers foundational workplace skills including communication, teamwork, using digital technologies, following workplace health and safety procedures, and performing basic administrative tasks.

What are the entry requirements for this course?

There are typically no formal entry requirements, making it accessible to school leavers and career changers. Basic literacy and numeracy skills are advisable.

What career outcomes can I expect after completing this qualification?

Graduates can pursue entry-level roles such as administrative assistant, customer service officer, retail assistant, or office support staff in various industries like business services, retail, and hospitality.

How is this qualification delivered?

Delivery modes include classroom-based learning, online courses, or workplace training, depending on the registered training organisation (RTO) offering the course.

How long does it take to complete the Certificate II in Workplace Skills?

Duration varies, but it typically takes 6 to 12 months of full-time study, or longer if studied part-time or through flexible delivery options.

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Last updated from training.gov.au: 03 April 2026