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BSB10120 Current

Certificate I in Workplace Skills

Training Package: BSB — Business Services Training Package

Usage: Current

Overview

The BSB10120 Certificate I in Workplace Skills is an entry-level qualification that equips learners with essential skills for starting a career. It covers key areas such as effective communication, teamwork, workplace health and safety, and basic business technology. This certificate is designed for school leavers, young people entering the workforce, or individuals seeking to build confidence in a professional environment. By developing core employability skills, graduates are prepared for various industries, including retail, hospitality, and administration. Career outcomes include entry-level positions like retail assistant, office junior, or customer service representative, providing a solid foundation for further education or career advancement in the Australian vocational education and training (VET) system.

Industry Context

This qualification applies to the broad Australian business services sector, providing skills relevant to industries like retail, hospitality, administration, and customer service. Graduates can access entry-level job roles such as retail assistant, office junior, or warehouse attendant. It serves as a stepping stone to higher vocational qualifications, enabling pathways to specialised careers in business, trade, or service fields through further training in Certificate II or III levels.

Frequently Asked Questions

What does the BSB10120 Certificate I in Workplace Skills cover?

It covers foundational workplace skills including communication, teamwork, workplace health and safety, basic business technology, and employability skills for entry-level roles.

What are the entry requirements for this qualification?

There are no formal entry requirements, making it accessible to school leavers or individuals new to the workforce. Basic literacy and numeracy skills are recommended.

What career outcomes can I expect after completing this certificate?

Graduates can pursue entry-level positions in industries like retail, hospitality, or administration, such as retail assistant, office junior, or customer service trainee.

How is this qualification delivered (e.g., online, face-to-face)?

Delivery modes vary by provider and can include face-to-face classes, online learning, or blended formats, tailored to suit different learner needs and schedules.

How long does it take to complete the BSB10120 certificate?

The duration typically ranges from 6 to 12 months, depending on study mode (full-time or part-time) and individual pace, with flexible options available.

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Last updated from training.gov.au: 03 April 2026