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AUR21126 Current

Certificate II in Automotive Sales

Training Package: AUR — Automotive Retail, Service and Repair Training Package

Usage: Current

Overview

The Certificate II in Automotive Sales (AUR21126) provides foundational training for entering the automotive retail industry. This qualification covers essential skills such as communicating effectively with customers in sales environments, developing product knowledge for vehicles and parts, applying basic sales techniques, and following workplace safety procedures. It is designed for individuals with no prior experience, including school leavers, career changers, or anyone passionate about cars and customer service. Through practical, hands-on learning, you'll prepare for real-world scenarios like handling inquiries, demonstrating vehicles, and processing sales. Upon completion, you'll be job-ready for entry-level positions such as automotive sales assistant, parts interpreter, or customer service representative in car dealerships, auto parts stores, and related businesses. This certificate sets a solid foundation for career growth, with pathways to advanced roles in sales management or specialised automotive services.

Industry Context

The automotive sales industry in Australia involves retailing new and used vehicles, parts, and accessories through dealerships and specialised stores. This qualification prepares learners for roles like automotive sales consultant, parts salesperson, and customer service officer, with opportunities in a dynamic sector adapting to trends like electric vehicles and online sales. Career pathways can progress to senior sales positions, management roles, or specialisations in automotive finance and insurance, offering stable employment in a competitive market.

Frequently Asked Questions

What does the Certificate II in Automotive Sales cover?

It covers foundational skills for automotive retail, including customer service, product knowledge for vehicles and parts, basic sales techniques, and workplace safety in sales environments.

What are the entry requirements for this course?

There are no formal entry requirements, but an interest in cars and customer service is helpful. Some training providers may require basic literacy and numeracy skills.

What career outcomes can I expect after completing this certificate?

Graduates can pursue entry-level roles such as automotive sales assistant, parts interpreter, or customer service representative in dealerships, auto parts stores, and related businesses.

How is the course delivered?

Delivery typically includes a mix of classroom-based training, online learning, and practical work placements in automotive retail settings, offering flexible study options.

How long does it take to complete the Certificate II in Automotive Sales?

It usually takes 6 to 12 months of full-time study, or longer if part-time, depending on the training provider and individual pace.

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Last updated from training.gov.au: 03 April 2026