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AUR20126 Current

Certificate II in Automotive Administration

Training Package: AUR — Automotive Retail, Service and Repair Training Package

Usage: Current

Overview

The Certificate II in Automotive Administration (AUR20126) provides foundational skills for administrative roles in the automotive industry. This qualification covers essential areas such as customer service in automotive contexts, basic parts interpretation, office administration, and workplace communication. You'll learn to handle inquiries, process orders, and support daily operations in settings like dealerships, repair workshops, and parts stores. It's designed for school leavers, career changers, or anyone with no prior experience seeking an entry point into the automotive sector. Upon completion, you'll be ready for roles such as automotive receptionist, administrative assistant, parts interpreter assistant, or service advisor support, offering a solid base for further training or employment.

Industry Context

The Australian automotive industry, encompassing retail, service, and repair sectors, relies on skilled administrative staff to manage customer interactions, inventory, and office tasks in dealerships, workshops, and parts suppliers. This qualification opens doors to entry-level roles like automotive receptionist, parts interpreter, and administrative clerk. With experience, graduates can advance to senior administrative positions, specialise in areas such as warranty administration, or pursue further study in automotive management or business administration, enhancing career prospects in this dynamic field.

Frequently Asked Questions

What does the Certificate II in Automotive Administration cover?

It covers foundational skills in automotive administration, including customer service, parts handling, office duties, and workplace communication tailored to the automotive industry, as per the AUR training package.

What are the entry requirements for this qualification?

There are no formal entry requirements, making it suitable for school leavers, career changers, or those new to the automotive sector. Basic literacy and numeracy skills are recommended.

What career outcomes can I expect after completing this course?

Graduates can pursue roles such as automotive receptionist, administrative assistant in automotive businesses, parts interpreter assistant, or service advisor support in dealerships, workshops, or parts suppliers.

How is this qualification delivered?

Delivery modes vary by registered training organisations and can include face-to-face classes, online learning, or work-based training such as apprenticeships or traineeships in the automotive industry.

How long does it take to complete the Certificate II in Automotive Administration?

The duration typically ranges from 6 to 12 months, depending on the study mode, prior experience, and whether it's undertaken full-time or part-time.

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Last updated from training.gov.au: 03 April 2026