Application

This unit describes the skills and knowledge required to establish and provide one-to-one coaching and/or mentoring in the workplace and evaluate its effectiveness.
This unit applies to senior operators, team leaders or personnel who have significant workplace experience and who are required to use interpersonal skills to provide coaching and mentoring within their area of expertise to assist an employee to identify and meet his/her development needs.
This unit applies to an individual working alone or as part of a team or group and working in liaison with other shift team members and the control room operator, as appropriate.
This unit applies to all work environments.
No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must also be applied.

What You'll Learn

Assessment Requirements

Performance Evidence

There must be evidence the candidate has completed the tasks outlined in the elements and performance criteria of this unit, and:
• provided coaching or mentoring to at least 1 individual, including using interpersonal skills to:
• build rapport, trust and respect with individual
• facilitate identifying the individual’s development goals
• facilitate identifying solutions and actions
• encourage and support the individual to develop towards the achievement of goals
• assist the individual to make decisions about achieving goals
• evaluated outcomes of coaching process to ensure the individual is achieving goals.

Knowledge Evidence

There must be evidence the candidate has knowledge of:
• types of interpersonal skills and application to coaching and mentoring, including:
• building rapport, trust and respect
• verbal and non-verbal communications
• questioning, listening and reflecting
• self-disclosure
• giving and accepting feedback
• establishing a safe environment for open communication
• relevance and application of skills development techniques, including:
• one-on-one training using explanation and demonstration
• use of supporting materials in written, visual or other format
• facilitation and guidance of self-directed learning
• identifying needs and setting goals
• sources of information for self-directed learning, including:
• networking
• industry journals
• internet
• organisation knowledge, learning systems and databases
• relevant career paths and competency standards in the organisation.
• relationship issues requiring Agreement:
• the amount of time involved for both parties
• confidentiality of information
• identification of development opportunities
• development plan towards achieving goals
• problems that can inhibit the individual from achieving their goals:
• interpersonal skills
• communication skills
• technical skills
• foundation skills

Assessment Conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions and contingencies, as well as, using suitable facilities, equipment and resources.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Foundation Skills

• {'skill': 'Foundation Skills', 'description': 'This section describes those language, literacy, numeracy and employment skills that are essential to performance.\nFoundation skills essential to performance are explicit in the performance criteria of this unit of competency.'}

Parent Qualifications

• PMB30121 — Certificate III in Polymer Processing
  PMB
• PMB40121 — Certificate IV in Polymer Technology
  PMB

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