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MEM21023 Current

Application

This unit of competency defines the skills and knowledge required to plan, equip and set up a functional horological workshop or service centre.

It has been developed for post-trade training and the recognition of advanced trade-level skills in planning, equipping and setting up a functional horological workshop or service centre.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

What You'll Learn

1. Plan workshop layout

  • 1.1 Follow standard operating procedures (SOPs)
  • 1.2 Comply with work health and safety (WHS) requirements at all times
  • 1.3 Prepare sketches of workshop layout
  • 1.4 Plan work zones
  • 1.5 Source suppliers of fixtures and furnishings

2. Source and purchase tools and equipment

  • 2.1 Establish a budget
  • 2.2 Determine major plant equipment for after sales service
  • 2.3 Establish an adequate supply of tools for each workbench
  • 2.4 Source suppliers of tools and equipment
  • 2.5 Establish costs and initiate purchase

3. Set up workshop or service centre

  • 3.1 Purchase and set up furnishings and fittings
  • 3.2 Install major plant bench tools and machinery
  • 3.3 Implement ventilation, extraction and climate control systems
  • 3.4 Establish repair administration systems
  • 3.5 Establish spare parts systems and controls
  • 3.6 Implement control and security measures for repair process

4. Prepare quotations and orders

  • 4.1 Calculate profitability
  • 4.2 Establish hourly rate
  • 4.3 Establish service and repair requirements
  • 4.4 Determine availability and cost of spare parts
  • 4.5 Provide customer with estimate
  • 4.6 Prepare spare parts and other orders

5. Monitor workshop operations

  • 5.1 Establish maintenance procedures for premises, major plant, equipment and tools
  • 5.2 Review systems for efficiency and effectiveness
  • 5.3 Implement improvements to operations

Assessment Requirements

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include:

following work instructions, standard operating procedures (SOPs) and safe work practices

planning horological service centre layout

planning the work zones

sourcing suppliers for fixtures and furnishings

sourcing and setting up major plant and equipment and establishing an adequate supply of tools

implementing ventilation, extraction and climate control systems

setting up repair systems and administration procedures

preparing quotes, estimates and orders

monitoring and reviewing operations, procedures and systems.

Knowledge Evidence

Evidence required to demonstrate the required knowledge for this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include knowledge of:

safe work practices and procedures

horological workshop and service centre layouts, zoning of areas and other considerations

work health and safety (WHS) issues for watch and clock trade

handling and storage/disposal of solvents and other chemicals

administration procedures and systems

job control systems and methods of monitoring work flow

horological tools and equipment/suppliers

ergonomics, ventilation, dust control, lighting and climate control requirements for horological industry.

Assessment Conditions

Assessors must:

have vocational competency in planning, setting up and operating horological workshop or service centre at least to the level being assessed with relevant industry knowledge and experience

satisfy the assessor requirements in the Standards for Registered Training Organisations 2015 or its replacement and comply with the National Vocational Education and Training Regulator Act 2011, its replacement or equivalent legislation covering VET regulation in a non-referring state/territory as the case requires

Where possible assessment must occur in operational workplace situations. Where this is not possible or where personal safety or environmental damage are limiting factors, assessment must occur in a sufficiently rigorous simulated environment that reflects realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Foundation Skills

  • text: This section describes those required skills (reading, writing, oral communication and numeracy) that are essential to workplace performance in this unit of competency. Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Prerequisite Units

Parent Qualifications

Related Units

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Last updated from training.gov.au: 25 February 2026