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MEM21002 Current

Application

This unit of competency defines the skills and knowledge required to repair watches through replacement of quartz and mechanical watch movements.

Where water-resistance testing is required see unit MEM21003 Perform watch case servicing, repair and refurbishment.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

What You'll Learn

1. Determine job requirements

  • 1.1 Follow standard operating procedures (SOPs)
  • 1.2 Comply with work health and safety (WHS) requirements at all times
  • 1.3 Select and use appropriate personal protective equipment (PPE) in accordance with SOPs
  • 1.4 Identify job requirements from specifications, job sheets or work instructions

2. Establish servicing requirements and liaise with customer

  • 2.1 Verify watch condition and performance concerns with customer
  • 2.2 Prepare written and verbal quotations
  • 2.3 Confirm customer agreement on recommended service procedures to remedy faults
  • 2.4 Record and document repair process

3. Open and close watch cases

  • 3.1 Verify and agree on servicing requirements
  • 3.2 Select and use appropriate workshop tools and equipment
  • 3.3 Open and close watch cases
  • 3.4 Verify condition of case back/gaskets and replace, as required
  • 3.5 Clean case components, as required

4. Remove and replace watch movements

  • 4.1 Establish appropriate working environment
  • 4.2 Identify and follow correct sequence for removal and replacement of watch movements
  • 4.3 Remove and replace, without damage, crown, stem and case fixings including case screws, movement rings and stem
  • 4.4 Determine condition of crown, stem, pendant and pushbuttons, and perform custom replacement, as required
  • 4.5 Remove and replace movements without damaging, marking or leaving fingerprints
  • 4.6 Verify correct replacement movement is selected

5. Remove and replace hands and dials

  • 5.1 Identify release mechanism for watch dials
  • 5.2 Remove and replace hands and dials without marking or damaging components
  • 5.3 Check and service hands and dials, as required
  • 5.4 Fit hands to synchronise with each other, dial batons and calendar
  • 5.5 Use correct workshop tools and equipment taking precautions for removal and replacement
  • 5.6 Check hands and dial clearances

6. Conduct final inspections

  • 6.1 Inspect watch for cleanliness and rectify imperfections and faults
  • 6.2 Check functionality of crown, stems and pushbuttons
  • 6.3 Confirm watch performance, hand alignment and calendar function and synchronisation
  • 6.4 Record and document repair

Assessment Requirements

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria on at least two (2) occasions and include:

following work instructions, standard operating procedures (SOPs) and safe work practices

liaising with customer and verifying condition and performance, identifying repair costs and recording and documenting repair process

opening and closing watch cases for watch movement exchange using appropriate workshop tools and equipment

cleaning watch components in accordance with procedures

replacing watch movements for both quartz and mechanical watches in an appropriate work environment without damage or marking movement

selecting and fitting replacement case parts, crown and stems without damage and performing custom replacement, as required

removing and replacing hands and dials without damaging or marking components and checking and servicing hands and dials

ensuring correct dial, hand alignment and clearances

recording and documenting repairs.

Knowledge Evidence

Evidence required to demonstrate the required knowledge for this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

types of watch construction

methods of identifying watches requiring water-resistance or pressure testing

types of stems and crowns

hand tools

stem position for removal

various watch case components

various types, styles and materials of dials and hands

various watch crown types, styles and materials.

Assessment Conditions

Assessors must:

have vocational competency in performing watch movement exchange at least to the level being assessed with relevant industry knowledge and experience

satisfy the assessor requirements in the Standards for Registered Training Organisations 2015 or its replacement and comply with the National Vocational Education and Training Regulator Act 2011, its replacement or equivalent legislation covering VET regulation in a non-referring state/territory as the case requires

Where possible assessment must occur in operational workplace situations. Where this is not possible or where personal safety or environmental damage are limiting factors, assessment must occur in a sufficiently rigorous simulated environment that reflects realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Foundation Skills

  • text: This section describes those required skills (reading, writing, oral communication and numeracy) that are essential to workplace performance in this unit of competency. Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Prerequisite Units

Parent Qualifications

Related Units

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Last updated from training.gov.au: 25 February 2026