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MEM20024 Current

Application

This unit of competency defines the skills and knowledge required to install and upgrade locks or locking systems and lock furniture, including providing advice on installation and upgrade requirements and instructing clients on the use of the product. It applies across commercial, industrial and domestic applications and work would mainly be carried out off-site.

Where fitting of door control devices is required unit MEM20026 Install and maintain door control devices and systems should also be selected.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

What You'll Learn

1. Determine job requirements

  • 1.1 Follow standard operating procedures (SOPs)
  • 1.2 Comply with work health and safety (WHS) requirements at all times
  • 1.3 Determine job requirements from specifications
  • 1.4 Use personal protective equipment (PPE) in accordance with SOPs
  • 1.5 Advise customer of products, product options and possible upgrade options in accordance with SOPs and customer requirements
  • 1.6 Establish installation procedure in accordance with work order and with minimal disruption to customer, services or normal work routines

2. Organise and prepare installation

  • 2.1 Select and obtain appropriate and serviceable tools, equipment, and materials in accordance with SOPs and fitting requirements
  • 2.2 Establish access to site and specific site requirements, and make appropriate arrangements in accordance with client and organisational requirements
  • 2.3 Establish and maintain a safe worksite in accordance with legislative and organisational requirements

3. Install and upgrade locks and hardware

  • 3.1 Prepare installation location, measure and mark out in accordance with job requirements
  • 3.2 Fit locks and hardware in accordance with manufacturer specifications and SOPs
  • 3.3 Check lock and hardware for correct functioning and rectify operational problems
  • 3.4 Carry out work using safe work procedures and practices and in accordance with applicable legislation, codes, regulations and standards
  • 3.5 Identify problems affecting the installation and discuss and resolve variations with appropriate persons

4. Complete the installation

  • 4.1 Ensure work site is cleaned and left in presentable condition in accordance with original presentation, client requirements, industry standards and SOPs
  • 4.2 Undertake final inspections and rectify non-conformance to ensure installation conforms to industry, legislative and order requirements
  • 4.3 Notify client of job completion and obtain client acceptance in accordance with SOPs
  • 4.4 Instruct client on use of product in accordance with SOPs and manufacturer specifications
  • 4.5 Complete relevant documentation, and process in accordance with industry, legislative and organisational requirements

Assessment Requirements

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include:

following work instructions, standard operating procedures (SOPs) and safe work practices

communicating with clients as required throughout the installation and/or upgrading process

establishing access and maintaining safe worksite

identifying existing fixtures and fittings including type and quality of construction, and establishing customer requirements for installing and upgrading locks and hardware on at least two occasions

measuring and marking out with tape measures, rules, squares and templates in an accurate manner

selecting and safely using appropriate tools for the type of products, materials and conditions whilst identifying and assessing hazards associated with installing locks and hardware on at least two occasions

cleaning worksite in accordance with original presentation, client requirements, industry standards and SOPs

completing and processing all documentation in accordance with SOPs.

Note: Where a volume and/or frequency is not specified, demonstration must be provided at least once.

Knowledge Evidence

Evidence required to demonstrate the required knowledge for this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

utility and application of locks, hardware and accessories

fixtures (doors, frames and windows) and their type of construction including foam fill, hollow, clad, steel, aluminium and other materials

types and functions of locks, hardware and accessories to suit different fixtures and materials

factors for determining suitable options to meet customer requirements including intended use, cost and compatibility with existing hardware

installation procedures for locks, hardware and accessories

terminology relating to lock products and installation

tools and equipment for installing locks, hardware and lock furniture

materials, parts and components for installation of locks and lock furniture

applicable legislation and local regulations

individual responsibilities and duty of care

access and installation factors and potential issues

procedures for measuring, marking lock and lock furniture positions and installation procedures

effects of incorrect installation and common installation problems

problems affecting the installation and processes for discussing and resolving variations with appropriate personnel

troubleshooting and lock testing methods

strategies for resolving problems and incidents

manufacturer specifications, uses, limitations and warranties for relevant product/s

environmentally safe disposal procedures for packaging and other waste

procedures and organisational requirements for final inspection and client notification and acceptance of job completion

hazards and control measures associated with installing and upgrading locks and hardware including housekeeping.

Assessment Conditions

Assessors must:

have vocational competency in installing and upgrading locks and hardware at least to the level being assessed with relevant industry knowledge and experience

satisfy the assessor requirements in the Standards for Registered Training Organisations 2015 or its replacement and comply with the National Vocational Education and Training Regulator Act 2011, its replacement or equivalent legislation covering VET regulation in a non-referring state/territory as the case requires.

Where possible, assessment must occur in operational workplace situations. Where this is not possible or where personal safety or environmental damage are limiting factors, assessment must occur in a sufficiently rigorous simulated environment that reflects realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Foundation Skills

  • text: This section describes those language, literacy, numeracy and employment skills that are essential to performance. Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Prerequisite Units

Parent Qualifications

Related Units

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Last updated from training.gov.au: 25 February 2026