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MEM16002 Current

Application

This unit of competency defines the skills and knowledge required to plan, conduct and participate in interviews, and take part in negotiations. It requires the application of effective communication skills to explore defined ideas and achieve specific outcomes in formal on-site or small group situations.

This unit does not cover the skills needed for participation in formal group processes such as meetings which are covered by Unit MEM16001 Give formal presentations and take part in meetings.

For interviews associated with training and assessment, refer to the appropriate units.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

What You'll Learn

1. Plan and conduct interviews

  • 1.1 Follow standard operating procedures and comply with work, health and safety (WHS) requirements at all times
  • 1.2 Confirm purpose and required outcome/s of interview
  • 1.3 Plan and initiate interview to achieve a specified purpose
  • 1.4 Use suitable questions appropriate to the purpose
  • 1.5 Exercise discretion and confidentiality, as appropriate

2. Participate in interviews

  • 2.1 Undertake suitable preparation
  • 2.2 Employ active listening skills
  • 2.3 Apply self-presentation appropriate to the purpose
  • 2.4 Ask open and closed questions, as appropriate, to gain required response/information
  • 2.5 Clarify follow-up activities and report in accordance with procedures

3. Take part in negotiations

  • 3.1 Use language appropriate to the other party
  • 3.2 Select the appropriate communication medium
  • 3.3 State and clarify own and others’ needs/wants
  • 3.4 Represent the views of fellow employees, including own group or team, to others
  • 3.5 Clarify follow-up activities and report in accordance with procedures

Assessment Requirements

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria on at least two (2) occasions and include:

following work instructions, standard operating procedures (SOPs) and safe work practices

confirming the purpose and required outcomes of the interview

planning and formatting interviews and asking open and closed interview questions to gain required information

building rapport, using active listening skills and exercising appropriate discretion and confidentiality

taking part in negotiations using language and communication medium appropriate to other party and nature of negotiations

clarifying and reporting of negotiation outcomes.

Knowledge Evidence

Evidence required to demonstrate the required knowledge for this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include knowledge of:

safe work practices and procedures

purpose and assessment criteria of the interview

procedures to be followed in planning and conducting the interview

detail/information to be obtained from the interview and appropriate questions

active listening techniques that can be applied in interview situations

effects of the individual’s presentation during the interview upon the interview

effects of the timing of questions on the interviewee

importance of following-up issues raised during the interview and negotiations

procedures for reporting the outcomes of follow-up activities

parties to be involved in the negotiations

reasons for using appropriate language

reasons for maintaining confidentiality

reasons for clarifying the needs/wants of others and the individual

views of fellow team or group members

range of communication media and appropriate communication medium.

Assessment Conditions

Assessors must:

have vocational competency in conducting formal interviews and negotiations at least to the level being assessed with relevant industry knowledge and experience

satisfy the assessor requirements in the Standards for Registered Training Organisations 2015 or its replacement and comply with the National Vocational Education and Training Regulator Act 2011, its replacement or equivalent legislation covering VET regulation in a non-referring state/territory as the case requires

Where possible assessment must occur in operational workplace situations. Where this is not possible or where personal safety or environmental damage are limiting factors, assessment must occur in a sufficiently rigorous simulated environment that reflects realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Foundation Skills

  • text: This section describes those required skills (reading, writing, oral communication and numeracy) that are essential to workplace performance in this unit of competency. Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Prerequisite Units

Parent Qualifications

Related Units

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Last updated from training.gov.au: 25 February 2026