Application

This unit describes the performance outcomes, skills and knowledge required to communicate basic service information to clients, explain client needs to service providers and provide routine client support with practical issues such as appointment scheduling and transport.
This unit is specific to Aboriginal and/or Torres Strait Islander people working under supervision to support the provision of primary health care services to Aboriginal and/or Torres Strait Islander clients.
The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.
No regulatory requirement for certification, occupational or business licensing is linked to this unit at the time of publication.

What You'll Learn

Assessment Requirements

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
• support three different Aboriginal and/or Torres Strait Islander clients to access health services, according to their individual needs
• across the three clients collectively, assist with five different types of health services
• for each of the three clients:
• clarify client needs and explain key service information
• provide information about client needs to health service providers with relevant supporting information
• identify and organise two different types of practical support.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
• organisational procedures for:
• maintaining confidentiality of individual and community information
• organising and following up practical support services
• interpreter services available in the local area
• basic features of local and regional health services:
• overarching service philosophy
• types of services provided
• schedule of days and times for services offered
• terms used to describe services
• how to make appointments
• type of client information needed by service providers
• types of individual and local community values and beliefs that may be important to clients in accessing health services:
• gender roles
• kinship relationships
• relationship between client and significant others
• use of bush medicines and the role of traditional healers
• preferred language and ways of communicating
• spiritual beliefs about serious illness and end of life care
• previous individual or community experiences
• types of practical support needed by individual clients, and how to organise:
• health service appointments
• carer services for children and older people
• transport to and from health service locations
• accommodation.

Assessment Conditions

Skills can be demonstrated through:
• work activities completed within an Aboriginal/and or Torres Strait Islander health service, or
• simulations and case studies completed within a training organisation, based on comprehensive information about clients and health service providers.
Assessment must ensure the use of:
• interaction with Aboriginal and/or Torres Strait Islander clients and health service providers either through actual work activities or simulations
• local and regional health service provider information
• organisational procedures for:
• maintaining confidentiality of individual and community information
• organising and following up practical support services.
Assessors must satisfy the Standards for Registered Training Organisations requirements for assessors, and:
• be an Aboriginal and/or Torres Strait Islander person who has applied the skills and knowledge covered in this unit of competency through experience working as an Aboriginal and/or Torres Strait Islander health worker or practitioner, or
• be a registered health practitioner or a community services worker with experience relevant to this unit of competency and be accompanied by, or have assessments validated by, an Aboriginal and/or Torres Strait Islander person.

Foundation Skills

• {'skill': 'Reading skills to:', 'description': 'interpret basic information about practical aspects of health services.'}
• {'skill': 'Writing skills to:', 'description': 'record basic service and client details when making practical arrangements.'}
• {'skill': 'Numeracy skills to:', 'description': 'interpret, use and communicate temporal data, including minutes, hours, days and weeks; schedule practical support services.'}
• {'skill': 'Teamwork skills to:', 'description': 'work effectively as a link between client and health service providers.'}
• {'skill': 'Planning and organising skills to:', 'description': 'schedule and organise practical support services.'}
• {'skill': 'Technology skills to:', 'description': 'use digital devices to organise practical support services.'}

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