Application

This unit describes the performance outcomes, skills and knowledge required to assist tenants to maintain a sustainable tenancy.
This unit applies to individuals who work in a social housing context. Workers exercise judgement and sensitivity when working with tenants within clearly defined processes and procedures.
The skills in this unit must be applied in accordance with Commonwealth and State\Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

What You'll Learn

Assessment Requirements

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
• develop a tenancy sustainment plan for two clients including one client transitioning from homelessness to securing a tenancy
• support one tenant to address a tenancy breach notice
• engage with five community and health service providers to deliver holistic and coordinated support arrangements to one or more tenants that involves:
• supporting connection to community
• supporting linkages to community
• providing clients with a physical orientation where key services are located in the community:
• library
• medical services
• providing clients with information that supports resettlement, stabilisation and orientation to the local area
• using public transport with the client to support orientation to local area.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
• principles of sustaining tenancies
• techniques for the identification of support required
• referral processes
• types of employment support
• key elements of the sustainable tenancy toolkit
• Council of Homeless Persons good practice guide:
• supporting resettlement and stabilisation
• rental system
• residential tenancy legislation including appeal process and tenant right of appeal
• primary, secondary and tertiary definitions of homelessness:
• range of issues impacting on people who are experiencing homelessness or at risk of becoming homeless
• socioeconomic impact of homelessness
• risk and contributing factors of homelessness
• types of community and health service providers and their role
• types of tenancy arrangements:
• share housing
• rooming and boarding houses
• warning signs of tenant falling into arrears
• organisational policies and procedures applicable to supporting sustainable tenancies
• organisational and legislative reporting requirements applicable to supporting sustainable tenancies
• right to housing as evidenced in the Universal Declaration of Human Rights (UDHR) 1948 and the International Covenant on Economic, Social and Cultural Rights (ICESCR) 1966.

Assessment Conditions

Skills must be demonstrated in the workplace or in a simulated environment that reflects workplace conditions.
Assessment must ensure:
• access to suitable facilities, equipment and resources
• access to organisational policies and procedures
• opportunities for engagement with clients and multiple agencies.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Foundation Skills

• {'skill': 'Foundation Skills', 'description': 'Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.'}

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