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CHCMGT005 Current

Application

This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.
This unit applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

What You'll Learn

1.

  • 1.1 Monitor stress and emotional wellbeing of colleagues, and where issues arise, take appropriate action in accordance withorganisation standardsandprocedures
  • 1.3 Identify required professional andpersonal performance standardsand use to monitor stress and emotional wellbeing
  • 1.4 Regularly use self assessment andreflectivebehaviourstrategies to monitor performance
  • 1.5 Regularly seek formal and informal performance feedback and act upon it as appropriate
  • 1.6 Plan appropriately to identify current and potential areas of need within organisation and develop proposals to support these areas

2.

  • 2.1 Plan, prepare and conduct debriefing in line with organisation standards and procedures
  • 2.3 Conduct debriefing in a safe environment and in a manner that facilitates open discussion
  • 2.4 Use appropriatedebriefingtechniquesto encourage further exploration of emotions and experiences to assist in reflection on issues
  • 2.5 Use appropriate questioning to encourage colleagues to explore and acknowledge their concerns
  • 2.6 Identifyindicators ofriskto self or others and respond according to the degree and nature of the risk
  • 2.7 Document and report outcomes of debriefings in accordance with organisation standards and procedures
  • 2.8 Identify and promptly respond to colleagues needing additional support and refer in accordance with organisation guidelines

Assessment Requirements

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be demonstrated evidence that the candidate has:
• provided ongoing support to least 2 different workers to address and monitor stress and emotional wellbeing
• facilitated at least 1 structured debriefing following an incident involving stress and identified colleagues requiring additional support and referred in accordance with organisation guidelines

Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the work role. This includes knowledge of:
• organisation policies, procedures and resources relating to debriefing and crisis procedures
• dispute resolution policies and procedures
• legal and ethical considerations
• debriefing techniques:
• best practice interventions
• crisis intervention
• structured debriefing
• internal and external referral sources
• indicators of significant issues being experienced by the worker and ways to respond
• impact of:
• excessive stress
• burn out
• grief and loss
• violent or threatening behaviour
• stress management
• internal and external support options and employee assistance programs
• specific limitations of work role, responsibility and professional abilities
• professional boundaries

Assessment Conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:
• use of suitable facilities, equipment and resources, including workplace policies and procedures
• modelling of industry operating conditions, including group facilitation
Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

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Last updated from training.gov.au: 07 April 2026