Application

This unit describes the skills and knowledge required to take instructions from a client in a legal services environment to support the organisation’s operations.
The unit applies to those work under supervision and apply solutions to a range of unpredictable problems and analyse and evaluate information from a variety of sources.
No licensing, legislative or certification requirements apply to this unit at the time of publication.

What You'll Learn

Assessment Requirements

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
• take instructions from at least four clients in relation to different legal matters.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
• common client instruction process and techniques
• organisational policies and procedures for taking instruction including follow-up processes
• legislation relevant to taking instruction in a legal environment
• key client information required for task requirements
• documentation storage processes.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
• legislation relevant to taking instruction in a legal environment
• workplace reference materials relevant to performance evidence.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Foundation Skills

• {'skill': 'Oral communication', 'description': 'Uses active listening and questioning techniques to confirm understanding'}
• {'skill': 'Reading', 'description': 'Gathers, interprets and analyses textual information and identifies relevant and key information'}
• {'skill': 'Writing', 'description': 'Uses clear, accurate and relevant language to organise, record and update information'}
• {'skill': 'Initiative and enterprise', 'description': 'Adheres to organisational policies and procedures'}
• {'skill': 'Planning and organising', 'description': 'Plans, sequences and completes work tasks to achieve required outcomes; Analyses information to make decisions in relatively complex situations, taking a range of factors into account'}

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