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AVI20219 Current

Certificate II in Aviation (Ground Operations and Service)

Training Package: AVI — Aviation Training Package

Usage: Current

Overview

The Certificate II in Aviation (Ground Operations and Service) (AVI20219) is an entry-level qualification designed to kickstart your career in the aviation sector. It covers practical skills essential for airport ground operations, including aviation safety procedures, customer service, baggage handling, aircraft marshalling, and security protocols. This course is ideal for school leavers, career changers, or anyone seeking to enter the aviation industry with no prior experience. Through hands-on training, you'll learn to work safely and efficiently in airport environments. Upon completion, you'll be job-ready for various entry-level positions such as baggage handler, ramp operator, customer service agent, or aviation service assistant. This certificate also provides a pathway to further qualifications in aviation, opening doors to advanced roles and specialisations.

Industry Context

The aviation industry is a critical component of Australia's transport and tourism sectors, with airports handling millions of passengers and cargo annually. Ground operations ensure the smooth functioning of airports, encompassing roles like baggage handling, customer service, ramp operations, and aircraft servicing. This qualification prepares you for entry-level jobs such as ground crew, baggage handler, and customer service representative. With experience, career pathways can lead to supervisory positions, specialisations in cargo or logistics, or further training in aviation management, enhancing opportunities in both regional and international airports.

Frequently Asked Questions

What does the Certificate II in Aviation (Ground Operations and Service) cover?

This qualification covers foundational skills in aviation ground operations, including safety procedures, customer service, baggage handling, aircraft marshalling, and security protocols.

What are the entry requirements for this course?

There are typically no formal entry requirements, but providers may require a minimum age of 16 and basic literacy and numeracy skills. Specific criteria can vary by registered training organisation.

What career outcomes can I expect after completing this certificate?

Graduates can pursue entry-level roles such as baggage handler, ramp operator, customer service agent, or aviation service assistant in airports and aviation companies across Australia.

How is this qualification delivered?

Delivery modes often include classroom-based learning, practical training at airports or simulated environments, and online components, depending on the registered training organisation.

How long does it take to complete this certificate?

The duration typically ranges from 6 to 12 months, depending on study mode, such as full-time, part-time, or flexible learning arrangements.

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Last updated from training.gov.au: 03 April 2026